topic Adding phone back to my account in Get Support

Adding phone back to my account

Kenny242 — Tue, 05 Nov 2024 04:46:31 GMT

I missed updating my new credit card payment with Public Mobile and got it corrected. But my wife's phone was not put back on our account. Could you please add her back (xxx-xxx-xxxxx). Thank you.

Re: Adding phone back to my account

Handy1 — Tue, 05 Nov 2024 01:42:26 GMT

@Kenny242 in your post the v next to time stamp too right tap it and edit out your number this is public forum . But You can’t have two phones on one account . Each phone number is its own account with its own email . She needs to check her emails for the code or welcome email . If you can figure it out ask support to help you log back into it

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Adding phone back to my account

Kenny242 — Tue, 05 Nov 2024 02:03:00 GMT

If you can please direct me to the process to get her signed up.

Re: Adding phone back to my account

Handy1 — Tue, 05 Nov 2024 02:05:54 GMT

@Kenny242 I gave you the link for support in my last reply . Tap it type message and hit send , but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Adding phone back to my account

BKNS27 — Tue, 05 Nov 2024 02:09:46 GMT

@Kenny242

If her phone is using PM SIM then she have already create an account with your CC.

She will need to contact a CS_Agent for her to update your CC in her account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or type in Submit a Ticket or Contact Agent on Chatbot.

BTW, click on V in circle top right and edit out or she we be SPAMMED.