topic Re: about Subscription change in Get Support

about Subscription change

cynthia_sahagun — Mon, 04 Nov 2024 23:21:06 GMT

hi Public Mobile customer support

I recently changed my subscription from 19 dollars a month to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month. How can you help to resolve this?

edited by computergeek541: removed picture that contains sensitive account information

Re: about Subscription change

Handy1 — Mon, 04 Nov 2024 23:18:42 GMT

@cynthia_sahagun Pull down on the top of the screen in app to refresh it . Might just be cache issue you can also clear the data cache /cookies from the app or uninstall it and re install it and check again , if still wrong

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: about Subscription change

hTideGnow — Mon, 04 Nov 2024 23:19:04 GMT

hi @cynthia_sahagun

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: about Subscription change

computergeek541 — Mon, 04 Nov 2024 23:22:03 GMT

@cynthia_sahagun

Never post pictures of your account information. I have deleted the picture from your message from earlier, but you'll need to delete it form your Community account. Please delete the picture from your Community profile.