topic Re: not receiving iPhone photos or links in Get Support

not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 23:11:56 GMT

I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android. Same phone and plan as my partner, all purchased at the same time 3 mos. ago. Theirs is working fine. Mine is not. It was working perfectly fine up until 3 days ago.

Customer service thru PM suggested I remove SIM card and reinsert, which I did.

Turned flight mode off and on. Change apn to capitals.

Any other suggestions pls.

Thanks

Re: not receiving iPhone photos or links

Handy1 — Mon, 04 Nov 2024 20:27:26 GMT

@MaggieMae Do you have MMS enabled in phone settings

Re: not receiving iPhone photos or links

BKNS27 — Mon, 04 Nov 2024 20:30:12 GMT

@MaggieMae

You need to enable Data Roaming and MMS on your phone.

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 20:55:08 GMT

still not working. nothing has changed since 3 days ago when all worked fine

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 20:57:29 GMT

Auto-download MMS enabled

roaming is not. should it be?

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 21:01:19 GMT

I just checked my partner's phone. Exact same phone and plan. Our settings are the same. They can receive photos no problem

Re: not receiving iPhone photos or links

Handy1 — Mon, 04 Nov 2024 21:03:07 GMT

@MaggieMae You only need roaming on if your in the U.S. , but you do need cellular data on

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 23:03:36 GMT

yes

Re: not receiving iPhone photos or links

hTideGnow — Mon, 04 Nov 2024 23:11:23 GMT

hi @MaggieMae

is the APN settings like this?

Name: Public Mobile

APN: sp.mb.com

MMSC proxy: mmscproxy.mobility.ca

MMSC::http://aliasredirect.net/proxy/mb/mmscMMS

port: 8799

MCC: 302

MNC: 220

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 23:24:30 GMT

just deleted what was there and retyped. changed cases. now I will ask someone to send a pic. fingers crossed

Re: not receiving iPhone photos or links

MaggieMae — Mon, 04 Nov 2024 23:32:44 GMT

Unfortunately it didn't work

Re: not receiving iPhone photos or links

hTideGnow — Tue, 05 Nov 2024 23:20:46 GMT

HI @MaggieMae

have your tried your sim card in another phone? And what exact model is your Udimigi?

Try to use Google Message for sms and mms. If already using it, uninstall and reinstall.

Re: not receiving iPhone photos or links

MaggieMae — Thu, 14 Nov 2024 19:04:58 GMT

I am now receiving messages from iPhones. I deleted and reentered settings as they were. Not sure why it is working now, but it is. Yay!

Re: not receiving iPhone photos or links

MaggieMae — Thu, 14 Nov 2024 19:06:15 GMT

Next question. Why is there a delay when calling. Call eventually goes through however there is a delay before the call starts to ring.

Re: not receiving iPhone photos or links

hTideGnow — Thu, 14 Nov 2024 19:07:40 GMT

hi @MaggieMae that's a network issue. Hard to say if it is PM's problem or the receiving end

do you see less delay of you call from another area or call a different person

Re: not receiving iPhone photos or links

Handy1 — Thu, 14 Nov 2024 19:07:51 GMT

@MaggieMae I’ve noticed this too , just something I live with so long as the call goes through I’m not to worried about . I have Telus line aswell it happens on that account too so nothing to worry about

Re: not receiving iPhone photos or links

MaggieMae — Thu, 14 Nov 2024 19:27:51 GMT

All areas and different calls

Re: not receiving iPhone photos or links

hTideGnow — Thu, 14 Nov 2024 19:31:37 GMT

hi @MaggieMae i think it just a bit of time for the system, but try Reset Network Settings and see if it helps (please note it will delete your saved Wifi and BT connections and you need to readd them)

last, ask support to refresh your account on the system

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437