topic Re: Cannot make a call in Get Support

Cannot make a call

Chaohao — Mon, 04 Nov 2024 17:31:07 GMT

I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues 😞 I only join Public Mobile since 2 weeks and I have spent more time with technical support than I actually use it.

Re: Cannot make a call

Handy1 — Mon, 04 Nov 2024 17:40:02 GMT

@Chaohao Have you tried rebooting the phone ? Can you try your sim card in another phone ? Also can you log into your account and confirm the account is active and not suspended ?

if account is active and reboot didn’t help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make a call

hTideGnow — Mon, 04 Nov 2024 17:36:54 GMT

hi @Chaohao this is a common problem after plan change

Try reboot the phone and try Reset all networks

if same, ask support to help., please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437