topic Re: Data / incoming calls not working in Get Support

Data / incoming calls not working

ITZNOTEASY — Mon, 04 Nov 2024 16:03:18 GMT

Hi ,

I am on esim. My data and incoming calls are not working. I have an I phone. I did reset network settings, no luck. Please help.

Re: Data / incoming calls not working

hairbag1 — Mon, 04 Nov 2024 16:05:07 GMT

@ITZNOTEASY

did you only recently activate a new PM account and attempt to port your number to PM ?

added clip from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Data / incoming calls not working

Handy1 — Mon, 04 Nov 2024 16:06:20 GMT

@ITZNOTEASY Did you just port number over ? If so did you leave old providers sim in the phone and reply YES to the confirmation text to port ? If yes try removing old providers sim and set your eSIM to primary

if you missed the confirmation text to port I can private message you the porting team number to re trigger the port request for you

Re: Data / incoming calls not working

hTideGnow — Mon, 04 Nov 2024 16:12:57 GMT

hi @ITZNOTEASY make sure you take out the old carrier sim card or disable it of it is eSIM

for PM eSIM, set as Primary and Turn on this line and test again

and with incoming calls problem, could be a failed poert. check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox