topic Re: activation process in Get Support

activation process

macritchie — Mon, 04 Nov 2024 00:25:57 GMT

switched from koodo to public mobile at 930am today .but did not receive any instructions before my phone was deactivated .my public account is active .do i insert my new public mobile card into the phone to continue the activation process. i dont know to do .can someone please help me. thanks.

Re: activation process

hairbag1 — Sun, 03 Nov 2024 22:47:34 GMT

@macritchie

did you download the Public Mobile app to activate ? Here's some reading on port process that might help.

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: activation process

hTideGnow — Sun, 03 Nov 2024 22:48:04 GMT

hi @macritchie you were using the app to subscribe and got to step 6 Finalizing the activation? did you receive text from Koodo asking for your permission to port

try out in the PM sim card and test inbound and outbound calls

if no inbound calls, then port not done , check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: activation process

Handy1 — Sun, 03 Nov 2024 23:00:19 GMT

@macritchie Did you leave the Koodo SIM card in the phone and reply YES to the confirmation text to port ? If yes then certainly put the PM SIM card in the phone and reboot the device . If your Koodo SIM card no longer works then port should be complete and welcome to public mobile 🙂