topic Re: Subscription not activated in Get Support

Subscription not activated

PerterLee — Tue, 28 Nov 2023 00:24:03 GMT

Hi, all

I just subscribed to public mobile last week, and received the sim card two days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem? Also how can I contact the customer support agent?

Thanks very much.

Re: Subscription not activated

Teo0321 — Mon, 27 Nov 2023 23:02:05 GMT

Hello @PerterLee ,

Welcome to Public Mobile! I'm sorry to hear about the activation issue you're facing. To resolve this, I recommend reaching out to customer support. You can submit a ticket to a customer support agent using this link: CS Ticket Submission. Describe the error message you encountered during activation, and they should assist you in resolving the issue and completing your subscription activation.

Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.

Best of luck! 🙂

Re: Subscription not activated

Handy1 — Mon, 27 Nov 2023 23:05:56 GMT

@PerterLee Are you using the app to activate ? You need the APP to complete activation of still no

luck here’s a direct link for support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

PerterLee — Mon, 27 Nov 2023 23:08:05 GMT

Okay, thanks very much.

Re: Subscription not activated

PerterLee — Mon, 27 Nov 2023 23:08:35 GMT

Thanks very much.

Re: Subscription not activated

LiamSilva — Sun, 03 Nov 2024 21:57:23 GMT

Except I cannot connect to customer service, and the support page keeps sending me to a link where I cannot connect to a person, always with a bot that circles back to telling me how to login! I have been stuck there for months!

Re: Subscription not activated

hTideGnow — Sun, 03 Nov 2024 21:58:33 GMT

hi @LiamSilva

Instead of Chatbot, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Handy1 — Sun, 03 Nov 2024 21:58:56 GMT

@LiamSilva You can private message support here if chat bot not working

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437