topic Re: PUK code to unlock my sim in Get Support

PUK code to unlock my sim

H_S — Mon, 04 Nov 2024 00:23:31 GMT

My sim is locked. How do I get PUK code to unlock it?

Thank you

Re: PUK code to unlock my sim

Handy1 — Sun, 03 Nov 2024 20:31:46 GMT

@H_S Only support can help with SIM card PUK

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK code to unlock my sim

H_S — Sun, 03 Nov 2024 20:42:35 GMT

Thank you for sending me the link to send private message. However, this link takes me to private message page, I clicked on private message nothing happened.

Re: PUK code to unlock my sim

Handy1 — Sun, 03 Nov 2024 20:46:19 GMT

@H_S It’s supposed to just type your message and hit send message and support will reply to you in your community inbox after you submit the ticket /message @H_S

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PUK code to unlock my sim

Dunkman — Sun, 03 Nov 2024 20:52:46 GMT

@H_S

Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first). Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA. If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK code to unlock my sim

Phil_Adelphus — Sun, 03 Nov 2024 20:56:12 GMT

@H_S If you just got a page that said Private Messages but without a text box to complete, make sure you are logged in to your community account when you try it.

Re: PUK code to unlock my sim

Chalupa_Batman — Sun, 03 Nov 2024 21:15:05 GMT

@Dunkman wrote:
@H_S
Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first). Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA. If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account.
Send a ticket via the chatbot to customer service agent (CSA) via link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If that does not work,
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just wondering something. When you do go through the chat bot, you need to verify yourself right? Once the system verifies you, why do you still have to go through all the security questions asked by the CS Agent? The "system" has already verified you, isn't that what the system is for?

Re: PUK code to unlock my sim

Dunkman — Sun, 03 Nov 2024 23:38:32 GMT

@Chalupa_Batman wrote:
@Dunkman wrote:
@H_S
Public mobile actually prefers that customers send a ticket via the chatbot (instead of private messaging first). Because you verifed your account when you submit a ticket, you usually will get a quicker response from CSA. If you sent a private message first, there will be more back and forth between yourself and CSA to verify the ownership of the account.
Send a ticket via the chatbot to customer service agent (CSA) via link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If that does not work,
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Just wondering something. When you do go through the chat bot, you need to verify yourself right? Once the system verifies you, why do you still have to go through all the security questions asked by the CS Agent? The "system" has already verified you, isn't that what the system is for?

@Chalupa_Batman

CSA agents are not suppose to ask you to verify your information again if you submit a ticket. The few tickets that I have sent did not require additional verification. However, I have heard that some CSA will ask some additional information.

Supposedly, the ticketing system also prioritizes some tickets. Certain tickets get higher priority and faster response times.