topic Re: Customer service in Get Support

Customer service

Kbarnes — Mon, 04 Nov 2024 01:35:06 GMT

I need to speak to someone to cancel my dads phone

he died

can someone please tell me how to talk to a person

Re: Customer service

kb_mv — Sun, 03 Nov 2024 16:20:50 GMT

@Kbarnes Sorry for your loss. There is no one to call. You will need to send a private message to CS at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer service

hairbag1 — Sun, 03 Nov 2024 16:21:25 GMT

@Kbarnes

use this link to request cancel acct...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

include as much info as you can..ie; ph number, account number, name on account etc...

Re: Customer service

Dunkman — Sun, 03 Nov 2024 16:21:55 GMT

@Kbarnes

Sorry to hear about your loss.

With Public mobile, there is no phone customer service.

Then you will need to directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: it will take 1-3 hours for CSA to typically respond to your request.

Try to include as much information as possible for CSA to help.

Re: Customer service

Chalupa_Batman — Sun, 03 Nov 2024 16:33:05 GMT

Hello @Kbarnes

Also know that once you and the family have contacted the bank to advise of his passing, the credit card will be frozen and no more charges will occur. Therefore that should also auto stop payments and will close his account as well.

My condolences.