topic Overcharged in Get Support

Overcharged

joanna161616 — Sun, 03 Nov 2024 15:13:43 GMT

You took the payment from my credit card twice on same day in Oct, please refund me one of the payment back, thanks.

Re: Overcharged

Handy1 — Sun, 03 Nov 2024 15:16:56 GMT

@joanna161616 Check the credit card again is one charge just pending ? If so it should fall off , but if both charges are posted and the missing money not sitting in your accounts available funds then

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

hTideGnow — Sun, 03 Nov 2024 15:33:31 GMT

hi @joanna161616 you sure both are posted charges and not pending?

if you sure, ask PM support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

Chalupa_Batman — Sun, 03 Nov 2024 15:44:40 GMT

Hello @joanna161616

You should know that these forums are run by customers like you. Nobody from Public Mobile monitors these forums. That's why there is a little chat box in the bottom right corner of the page to contact Customer Service. BUT before you do, first, contact your bank to find out if there really is two charges. Often people make a mistake by thinking the "Pending" charge is an actual charge along with the actual charge. If there actually is a double charge, you need to create a ticket.

Re: Overcharged

Conradrz — Mon, 04 Nov 2024 03:55:20 GMT

good luck they did this to me on July 11th 2023 and still insist they haven't even when i provided bank statements.
They are def becoming a very Useless support and customer service this no actual person to talk to is pretty shady way to run a business. Maybe ill report them to credit bureau for late payments lmao