topic Re: Account deactivated in Get Support

Account deactivated

Meerab — Sun, 03 Nov 2024 03:27:22 GMT

Hi,

My account was locked and deactivated due to 2FA. I am able to recover my account with new password but I am unable to fully login and view my accounts details or change plans etc.

Could someone please help me in resolving this issue?

Re: Account deactivated

hairbag1 — Sun, 03 Nov 2024 04:36:30 GMT

@Meerab

you used the word "deactivated"...did you mean it was Suspended or was it really deactivated ? If deactivated, you now need a new sim to start a new acct.

Re: Account deactivated

hTideGnow — Sun, 03 Nov 2024 04:46:14 GMT

hi @Meerab

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to request password reset and login

If same, please message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account deactivated

BKNS27 — Sun, 03 Nov 2024 06:30:59 GMT

@Meerab

Did you try login on the PM app?