topic Re: Not Receiving Verification App in Get Support

Not Receiving Verification App

Johanna5050 — Sun, 03 Nov 2024 05:31:44 GMT

I am not receiving a telephone verification code for a particular app. I have resent the code and also double checked my telephone number is enter correctly and still no codes received. I do receive verification codes from other apps like Apple, but for some reason this app that I meant to use to access an Airbnb apartment is not working, any ideas?

Re: Not Receiving Verification App

Handy1 — Sun, 03 Nov 2024 02:56:32 GMT

@Johanna5050 Did you just join public mobile ? If so it can take 3-5 days before you start to receive 2FA codes from other apps like banks /apps etc

Re: Not Receiving Verification App

Neil11 — Sun, 03 Nov 2024 03:16:06 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not Receiving Verification App

Johanna5050 — Sun, 03 Nov 2024 03:24:13 GMT

Thanks for the info! I’ve been a customer for about 5 years now and have received verification codes in the past, although not 100%.