topic Re: No Service in Get Support

No Service

nastypc — Tue, 04 Jan 2022 21:15:50 GMT

The other day I changed my plan to take advantage of the new 4gigs per month offer. I am set to autopay, my plan renews on the 5th of this month. After this change I lost service for some reason. Can someone help. Just says no service cannot find public mobile? Thank you.

Re: No Service

PhoneSeeker — Fri, 04 Nov 2016 00:59:18 GMT

You can private message a Public Mobile moderator to have a look at your account. To private message the moderator, click on the moderator's name that I have tagged below, and on the right hand side of the page, click "send this user a private message". Hopefully your calling issue gets resolved soon!

@Shazia_K

Re: No Service

Luddite — Fri, 04 Nov 2016 01:14:56 GMT

While you are waiting try removing the SIM for a few minutes, install and reboot.

Meanwhile, while service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there.

Re: No Service

zmawani — Fri, 04 Nov 2016 11:28:08 GMT

This happened to me when I joined - literally just had to re-insert my sim and it was fine

Re: No Service

nastypc — Fri, 04 Nov 2016 12:08:34 GMT

Still no service. Hope we can fix this soon thanks for suggestions.

Re: No Service

ajaffery — Fri, 04 Nov 2016 12:26:11 GMT

Was your account topped up? It deactivates your account if you don't have enough balance in there.

Re: No Service

Mary_M — Fri, 04 Nov 2016 17:19:43 GMT

Hey @nastypc

Your account in the back-end appears to be active and functional.

Did you change phone, drop it, remove the SIM, etc ? Please try turning it off, removing the SIM for a minute then reinserting it and power back on.

Please let us know if your service is still not functional, we'll further investigate.

Mary

Re: No Service

nastypc — Sat, 05 Nov 2016 18:21:39 GMT

Dam looks like my phone is busted! would not work in other phone due to phone being locked. Thanks guys for the support.

Re: No Service

zmh0312 — Sat, 05 Nov 2016 18:30:40 GMT

It happened to me too. And autopay stopped by itself. I had to log in to my account to set up again.