topic Re: network busy in Get Support

network busy

Vic55 — Sat, 02 Nov 2024 18:49:23 GMT

Hi everyone,

over the past 3-4 month (or longer), randomly once a few days, my phone is not able to receive or make calls. I get the error "network busy" when trying to place calls. It makes me wait for around a minute or so then the error shows.
When I restart the phone, the issue is fixed - till next time it happens!
2 months ago I switched to another phone, as my older one was really old and I thought that might have been the issue.
After the change of phone, the issue happens less often than before, but still. Maybe because, at the same time, I moved to a different area of the city, I don't know for sure.

I'm in Victoria B.C.

Anyone else having the same issue?

My current workaround is to daily check that I can place calls (by calling voicemail) and restart/reboot the phone if not.
The customer service could not help. (They restarted/reset the network settings from their end, without any apparent effect).

Re: network busy

Chalupa_Batman — Sat, 02 Nov 2024 18:56:54 GMT

You have to remember @Vic55 , priority calls go to Telus first then Koodo. Public Mobile is 3rd tier provider.

Re: network busy

hTideGnow — Sat, 02 Nov 2024 19:45:56 GMT

HI @Vic55

what phone do you have again? Did you try your sim card on another phone?

you should ask PM to refresh your account on the network for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: network busy

BKNS27 — Sat, 02 Nov 2024 19:46:03 GMT

@Vic55

I would suggest you reset the Network Settings on your phone and see if that helps.

Re: network busy

Handy1 — Sat, 02 Nov 2024 19:51:06 GMT

OP already stated that customers support wasn’t able to help with refresh / network reset on their end , I agree with @Chalupa_Batman that Telus Koodo get priority over public mobile even though I have no proof to support it . But many customers lately been having issues with voice so maybe it’s a border issue with public mobile currently, hope fix comes soon for those affected

Re: network busy

hTideGnow — Sat, 02 Nov 2024 19:59:55 GMT

hi @Vic55

I wonder if you ever tested your phone with 3G? maybe VoLTE problem?

and data speed is good? was it just voice problem?

Re: network busy

softech — Sat, 02 Nov 2024 20:00:01 GMT

@Vic55

sorry, what @Chalupa_Batman and @Handy1 said was not correct.

There is always a "myth" that Telus or Koodo have network priority over PM. Please note it got confirmed many times there is no such thing. PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus

So, your issue is strictly a device or account issue or a network issue in your area.

What make and model is your phone?

Re: network busy

Dunkman — Sat, 02 Nov 2024 20:02:30 GMT

@Vic55

You might also want to check the nearest cell tower near your main location. You might be in a weak spot of Telus coverage.

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: network busy

Chalupa_Batman — Sat, 02 Nov 2024 20:09:39 GMT

@softech wrote:
@Vic55
sorry, what @Chalupa_Batman and @Handy1 said was not correct.
There is always a "myth" that Telus or Koodo have network priority over PM. Please note it got confirmed many times there is no such thing. PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus
So, your issue is strictly a device or account issue or a network issue in your area.
What make and model is your phone?

Hi @softech Could you please share your source? It would be an interesting read. Thanks

Re: network busy

softech — Sat, 02 Nov 2024 20:31:00 GMT

@Chalupa_Batman wrote:
@softech wrote:
@Vic55
sorry, what @Chalupa_Batman and @Handy1 said was not correct.
There is always a "myth" that Telus or Koodo have network priority over PM. Please note it got confirmed many times there is no such thing. PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus
So, your issue is strictly a device or account issue or a network issue in your area.
What make and model is your phone?

Hi @softech Could you please share your source? It would be an interesting read. Thanks

@Chalupa_Batman

the source is from your Oracle, Me 🙂

But, you likely not believe me. sheytoon is the expert in his field and work in the industry. Regulars in the Community learned a lot from him:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Reception/m-p/731337#M496592
https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Signal-and-Dropped-Calls/m-p/491516#M351041

Re: network busy

Ginger3 — Sun, 03 Nov 2024 17:00:47 GMT

Hi, I had the same issue with not being able to make or receive calls until this morning. I tried again to make a call and it worked , so I asked Public Mobile ( PM) if this could be due to Telus installing new fibre optics to my area. They confirmed it could affect service, so I believe this could be the reason.

Re: network busy

Vic55 — Wed, 06 Nov 2024 19:13:37 GMT

Hi, as I wrote, I have submitted tickets with CS agents, they did refresh my network account no effect. As I changed my phone, thus the sim got tried on the new phone as well.

Re: network busy

Vic55 — Wed, 06 Nov 2024 20:14:33 GMT

Thanks, I can't find "Network Settings" specifically in "Network & Internet" (android 11), but I had reset anything network related I found there. No effect (better than what my rebooting the phone does).

EDIT: I found Settings > System> Advanced > Reset options > Reset Wi-Fi, mobile & Blootooth. Just did that, will see what happens.

Re: network busy

Vic55 — Wed, 06 Nov 2024 19:04:52 GMT

hi @hTideGnow , currently "Preferred network type" is set to "4G/3G/2G auto"; I remember trying "3G/2G auto" in the past. I'm going to try that again for a while and see.

Re: network busy

Vic55 — Wed, 06 Nov 2024 19:15:32 GMT

hi @softech , thanks, my device is Elite C55, by skydevices ( https://skydevices.com/portfolio/elite-c55/ )

Re: network busy

Vic55 — Wed, 06 Nov 2024 19:21:31 GMT

thanks, good map; looking at that, I see that indeed both my previous and current places of residence are relatively away from towers (about 1.2km at previous, about 900m at current) .

Re: network busy

Vic55 — Wed, 06 Nov 2024 19:26:05 GMT

hi, thanks, good to know that there could be temporary outages.
What makes this worse in my case, is that I never get any notifications if somebody tried to leave me voice message. But that is topic for another post, maybe.