topic Re: Find my login Email in Get Support

Find my login Email

Guorongliu — Sat, 02 Nov 2024 16:01:19 GMT

Hi Team,

I use public mobile but forget the login Email. When I clicked forget the Email and input my phone number, it shows login failed. I also try to click forget the password and input my phone number. I get the same result.

I join the public mobile on Sep,2024. My phone number is 647-xxx-xxxx.

Thanks,

Guorong liu

Re: Find my login Email

Dunkman — Sat, 02 Nov 2024 16:00:43 GMT

@Guorongliu

You should have received a PM activation email when you first signed up. Maybe check your various email accounts for that email.

If not, this website is finicky. Try the forgot email option, but first clear cache, incognito mode or a different web browser.

P.S. I will edit out your phone number from this public forum

Re: Find my login Email

Et41 — Sat, 02 Nov 2024 16:00:54 GMT

same here, eversafe has complicated things its evercomplicate

Re: Find my login Email

Guorongliu — Sat, 02 Nov 2024 16:06:15 GMT

Thanks. I just tried click forget email option using differnet browser. I get same result--"Login failure"

Please help. thanks!

Re: Find my login Email

Dunkman — Sat, 02 Nov 2024 16:08:59 GMT

@Guorongliu

Then you may need to directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: it will take 1-3 hours for CSA to typically respond to your request.

Re: Find my login Email

Et41 — Sat, 02 Nov 2024 17:20:36 GMT

have the same issue cant log in the account, cant change email very finicky plus answers on help pages not valid anymore