topic Re: Port transfer in Get Support

Port transfer

Bmxdirtjumpa — Sat, 02 Nov 2024 16:23:03 GMT

Hi I recently tranfered my number over from bell. I can use data and make phonecalls but cannot send/receive sms. I contacted bell and they advised that the number has not yet been ported. Please help @Support

Re: Port transfer

Handy1 — Sat, 02 Nov 2024 16:27:10 GMT

@Bmxdirtjumpa I’ll private message you the porting team number . Give them a calm they can re trigger the port request for you

check you community inbox for the number

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port transfer

Dunkman — Sat, 02 Nov 2024 16:26:58 GMT

@Bmxdirtjumpa

Are you able to receive phone calls at your old number? What about texts?

Did you respond yes to Bell's port request text?

Re: Port transfer

Dolphin12 — Sat, 02 Nov 2024 16:34:03 GMT

Hi, can you please send me the number as well as I'm having trouble porting my number from Bell. It's been going on for two days now. How long does it usually take?

Re: Port transfer

Handy1 — Sat, 02 Nov 2024 16:39:58 GMT

@Dolphin12 Yes sent !

adding @Dolphin12 thats too long it usually takes no more the 2 hours at most . After your reply YES to the confirmation text bell send you and you have 90 mins to reply YES from when you received the text

Re: Port transfer

BKNS27 — Sat, 02 Nov 2024 17:05:09 GMT

@Bmxdirtjumpa

To confirm porting was not completed. If your Bell SIM still works then porting was incomplete and you need a CS_Agent to contact Bell to resend the confirmation text.