topic Re: E sim trouble in Get Support

E sim trouble

mattaso — Fri, 25 Oct 2024 14:14:01 GMT

Hello I trued about 7 months ago to get a piblic mobile plan on my phone back then i couldnt download my esim for some reason and only now realize i have been getting charged every month for a service i wasnt using. Now i cant sign in to my account because they are sending a code to the number i got when i first tried. I am not using that number though so i can not get the code. Any help would be appreciated.

Re: E sim trouble

Handy1 — Fri, 25 Oct 2024 14:14:55 GMT

@mattaso No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim trouble

hairbag1 — Fri, 25 Oct 2024 14:22:43 GMT

@mattaso

if you're interested in "test driving" Public Mobile...ask the Customer Support folks to credit your account for the time you've been charged and activate your new PM account. Perhaps they'll credit you the time you were charged and you'll get several months service in lieu of a refund. Worth asking anyhow.

Re: E sim trouble

hTideGnow — Fri, 25 Oct 2024 14:30:58 GMT

hi @mattaso

so, you can't download the esim 7 months ago and you gave up?

if you don't need this account or number any more, just message support agent and ask them to remove the credit card from the account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim trouble

AK32 — Fri, 25 Oct 2024 16:12:23 GMT

Im sorry to hear you've been getting charged without actually using the service, i would definitely give PM a message and ask them to refund you, or give you the credit to your account so you can use it going forward, you can message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hopefully they will help you out!

Re: E sim trouble

mattaso — Sat, 02 Nov 2024 12:21:23 GMT

Thank yoi to every one for your advice. I am not sure why this is happening but when i try to message CS_Agent it says this service is unavailable.

Re: E sim trouble

hTideGnow — Sat, 02 Nov 2024 12:29:37 GMT

hi @mattaso try my link again on another browser

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if fails still , post screenshot here and we can try to help

Re: E sim trouble

mattaso — Sat, 02 Nov 2024 12:57:51 GMT

Thank you this worked!