topic Re: Broke sim card in Get Support

Broke sim card

Wendi78 — Sat, 02 Nov 2024 15:21:57 GMT

I broke my sim card trying to get it out of my old phone. I want to get my old number put on an esim for my new phone. How can I do this? Thanks

Re: Broke sim card

Handy1 — Sat, 02 Nov 2024 11:38:00 GMT

@Wendi78 Just log into your account on the PM app account page buy eSIM and you will keep your same phone number and plan

notice “purchase SIM card “ tap it and choose eSIM

Re: Broke sim card

Phil_Adelphus — Sat, 02 Nov 2024 12:01:41 GMT

@Wendi78 What @Handy1 said but do this on your new phone and not the old one or you'll have to do it over again on the new one since esims are not transferrable from one phone to another.

Re: Broke sim card

hTideGnow — Sat, 02 Nov 2024 12:10:59 GMT

hi @Wendi78

if you can login PM app using email to receive 2fa , then you can simply log in the app and buy esim from Account page on the app

but if you are unable to login , then message support and ask them help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Broke sim card

Immune — Sat, 02 Nov 2024 13:16:18 GMT

You’re obviously able to log in to your account since you’re posting this question. Just go to your plan page and under profile select change sim and just follow the prompts. If you encounter problems then just contact PM customer support as others have suggested.