topic Re: lost SIM card in Get Support

lost SIM card

Nadam — Sat, 02 Nov 2024 06:19:10 GMT

My friend lost his phone and SIM card, so he cannot log into his account. He bought a new Publik Mobile SIM card. How can he make it work with his phone number?

Re: lost SIM card

NDesai — Sat, 02 Nov 2024 04:43:04 GMT

@Nadam Login normally. When you get to the enter code screen, click on "Didn't get the code" link. It will then give you an option to receive the authentication code on your email. Once you login, update the SIM card number.

Re: lost SIM card

BKNS27 — Sat, 02 Nov 2024 05:40:53 GMT

@Nadam

Once he has access to his account on the PM app by having the 2FA code sent to his email. He will need to be on the Account tab then to Change Your SIM Card so everything in his account will be transferred to the new SIM.

Re: lost SIM card

hTideGnow — Sat, 02 Nov 2024 06:14:17 GMT

hi @Nadam

if you still cannot log back in to update sim himself, ask him to let PM to help

Simply meds support agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: lost SIM card

softech — Sat, 02 Nov 2024 13:20:30 GMT

Unnecessary repetition