topic Re: Mobile network not available in Get Support

Mobile network not available

turtle2 — Thu, 31 Oct 2024 21:05:54 GMT

I cannot call out, incoming calls go directly to my voicemail which is not accessible. I can receive text messages.

The phone seems ok. What can be the problem? Sim card?

Re: Mobile network not available

hTideGnow — Thu, 31 Oct 2024 17:37:52 GMT

hi @turtle2 new subscription?

try reboot your phone. Try use different network mode

and maybe try sim card in another phone

of course, check if your plan is suspended

Re: Mobile network not available

Handy1 — Thu, 31 Oct 2024 17:38:33 GMT

@turtle2 Did you Just join public mobile and try to port number over ?

also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Mobile network not available

SwiftWalrus — Thu, 31 Oct 2024 19:34:56 GMT

This is happening to me as well

Re: Mobile network not available

Jake1657 — Fri, 01 Nov 2024 16:52:05 GMT

This is happening to both me and my spouse since yesterday. We can text, but no calls in or out from both phones.

Re: Mobile network not available

turtle2 — Fri, 01 Nov 2024 17:09:26 GMT

Thank you for your suggestions. I have tried them, and none of them work. I think it's my 6-year-old Huawei phone; it may be incompatible with PM's updates. Everything worked well on the phone until recently; now, I can't make or receive calls.

Re: Mobile network not available

turtle2 — Fri, 01 Nov 2024 17:14:16 GMT

No, I have been with PM for about 5 years, the problem started the last few months unnoticed.

Re: Mobile network not available

SwiftWalrus — Fri, 01 Nov 2024 17:17:50 GMT

It's obviously affecting multiple people, but no, the usual troubleshooting doesn't work. Texting and data also work for me, so it's not a plan issue. Might be a PM one. I like the customer service and I had been happy with PM in the past and the community here is helpful. However, I am leaning on moving to a new home for my phone if this issue is being overlooked.

Re: Mobile network not available

SwiftWalrus — Fri, 01 Nov 2024 17:19:38 GMT

@turtle2 you're not alone. I am having the same problem. The update broke my phone essentially. I can only text and use data.

Re: Mobile network not available

turtle2 — Fri, 01 Nov 2024 17:20:11 GMT

My wife and I each had the same Huawei phone and PM plan which worked perfectly fine for years, but recently she got a new Samsung phone and there is no problem. Maybe PM is incompatible with some phones.

Re: Mobile network not available

SwiftWalrus — Fri, 01 Nov 2024 17:21:44 GMT

Yes. That would make a lot of sense. It looks like I'll need to get another phone then just to save 20 dollars haha. My old Nokia doesn't work anymore.

Re: Mobile network not available

Ginger3 — Sat, 02 Nov 2024 01:31:15 GMT

This is my problem too! Just posted about it a few minutes ago, before I noticed your post.

Re: Mobile network not available

SwiftWalrus — Sat, 02 Nov 2024 01:32:49 GMT

@gingerI want all of us who are affected by this to spread awareness so that we can have PM fix this. Sometimes a new change brings unintended consequences.