topic Re: Logging in in Get Support

Logging in

Sandra50 — Fri, 01 Nov 2024 19:46:13 GMT

I am setting up a new service and the code is being sent to an unknown number. How do I change the number to receive a code

Re: Logging in

hTideGnow — Fri, 01 Nov 2024 19:49:29 GMT

hi @Sandra50

you will need support to sort this out . Message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Logging in

BKNS27 — Fri, 01 Nov 2024 20:30:11 GMT

@Sandra50

Did you port your number over from another carrier?

If you did, you need to reply with YES to confirm you are porting over to PM with the old SIM in your phone. Your old carrier account must be active to port your number over.

Re: Logging in

Sandra50 — Sat, 02 Nov 2024 00:12:07 GMT

That’s the part I made an error, I entered the wrong number, now the code is going to that number but it’s not my phone. I need to know how to change the number to put the correct one in