topic Re: Close account I don’t have access to in Get Support

Close account I don’t have access to

Mariqm — Fri, 01 Nov 2024 23:47:46 GMT

I need to close an account I no longer have access to.
I know the email and password but it is very annoying that is sending a code to the number I no longer have access to.
because of that I can’t finish logging in and trying to stop the subscription from there.

Re: Close account I don’t have access to

Meow — Fri, 01 Nov 2024 23:56:15 GMT

You can change to receive code in your email.

Just remove 'subscription' and your account will be closed after 90 days of no pay

Re: Close account I don’t have access to

Mariqm — Sat, 02 Nov 2024 00:00:47 GMT

After I log in and type the email code, I always get a message saying:

we’ve noticed you have and active public mobile service and would like to confirm your full access. The only option I see is: continue.
after that I get a message saying a 6 digital code was sent to the old/lost number… then I’m stuck. I don’t see an option anywhere of switching this step to email code

Re: Close account I don’t have access to

Phil_Adelphus — Sat, 02 Nov 2024 01:49:31 GMT

@Mariqm Send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Close account I don’t have access to

softech — Sat, 02 Nov 2024 13:24:49 GMT

Unnecessary repetition