topic Account Dormancy in Get Support

Account Dormancy

Ian44 — Fri, 01 Nov 2024 21:59:42 GMT

Our son is out of the country until April, 2025. We want to keep his phone number and don't mind paying a monthly fee while he's away but obviously want that to be as low as possible. Is there a dormant account setting that let's you keep the number active? Or do we just choose the lowest available subscription price?

Re: Account Dormancy

Chalupa_Batman — Fri, 01 Nov 2024 22:10:31 GMT

Truthfully, that's a lot of money wasted. You can drop it to a much lower plan or check your mail box for a different option I sent you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account Dormancy

hTideGnow — Fri, 01 Nov 2024 22:22:21 GMT

hi @Ian44

what is the lowest price plan you see his My Account? Change to that

and further save money, you can turn off Autopay on his account, and the resume service for 30 days every 90 days to keep the number alive (account can be suspended for no more than 90 days at a time). With him coming back in April, you probably only need to resume service for one time. You can tell us his upcoming cycle renew date and we can explain that in details

Re: Account Dormancy

hairbag1 — Fri, 01 Nov 2024 22:28:22 GMT

@Ian44

I think you'll find you cannot downgrade to a cheaper plan now. Public Mobile has changed and now you're trapped with higher costs plans...you can't downgrade. Best is to disable Subscribed (Autopay) but keep watching and renew his plan after 85 days in Suspension...but don't miss that window as at day 90 in Suspension, his plan is deactivated and loses his acct.

Re: Account Dormancy

computergeek541 — Fri, 01 Nov 2024 23:00:09 GMT

@hairbag1 wrote:
@Ian44
I think you'll find you cannot downgrade to a cheaper plan now. Public Mobile has changed and now you're trapped with higher costs plans...you can't downgrade. Best is to disable Subscribed (Autopay) but keep watching and renew his plan after 85 days in Suspension...but don't miss that window as at day 90 in Suspension, his plan is deactivated and loses his acct.

There is no such rule that says customers can't change to a lower priced plan. While many customers no longer have lower priced plans available than the current plan, other customers do still have plans priced lower than the current plan available.

Re: Account Dormancy

hairbag1 — Sat, 02 Nov 2024 00:34:03 GMT

@computergeek541 wrote:
@hairbag1 wrote:
@Ian44
I think you'll find you cannot downgrade to a cheaper plan now. Public Mobile has changed and now you're trapped with higher costs plans...you can't downgrade. Best is to disable Subscribed (Autopay) but keep watching and renew his plan after 85 days in Suspension...but don't miss that window as at day 90 in Suspension, his plan is deactivated and loses his acct.
There is no such rule that says customers can't change to a lower priced plan. While many customers no longer have lower priced plans available than the current plan, other customers do still have plans priced lower than the current plan available.

So what is the criteria to get on the list of lucky customers who can downgrade. I think only in very rare cases, can customers downgrade now.

Re: Account Dormancy

colleeno — Sat, 02 Nov 2024 01:34:06 GMT

@hairbag1 I am on a $34 plan and the $30 plan is available to me. I think most $34 plan holders would have the same option.

Re: Account Dormancy

dougc — Sat, 02 Nov 2024 02:39:43 GMT

There is at least one basic plan available that is that I use, combined with any applicable mon. discount = less than $16/mon., and it was half that, previous to the corp. management hoping for larger yrly bonuses ! 🙂

Re: Account Dormancy

computergeek541 — Sat, 02 Nov 2024 04:21:00 GMT

@hairbag1 wrote:
@computergeek541 wrote:
@hairbag1 wrote:
@Ian44
I think you'll find you cannot downgrade to a cheaper plan now. Public Mobile has changed and now you're trapped with higher costs plans...you can't downgrade. Best is to disable Subscribed (Autopay) but keep watching and renew his plan after 85 days in Suspension...but don't miss that window as at day 90 in Suspension, his plan is deactivated and loses his acct.
There is no such rule that says customers can't change to a lower priced plan. While many customers no longer have lower priced plans available than the current plan, other customers do still have plans priced lower than the current plan available.
So what is the criteria to get on the list of lucky customers who can downgrade. I think only in very rare cases, can customers downgrade now.

The cases aren't rare at all. However, I do agree that Public Mobile is offering plans targetted to each customer. The criteria isn't something that has been disclosed by Public Mobile.

Re: Account Dormancy

hairbag1 — Sat, 02 Nov 2024 04:56:21 GMT

@computergeek541

well maybe you can help me explain that rational to a couple of my referrals who feel they were snookered into upgrading to $29 plan (just before Rewards was eliminated)...only to discover cheaper plans were no longer an option for them.