topic Re: eSIM to physical sim in Get Support

eSIM to physical sim

JaneLea — Fri, 01 Nov 2024 21:22:06 GMT

I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

Re: eSIM to physical sim

computergeek541 — Fri, 01 Nov 2024 21:21:56 GMT

@JaneLea wrote:
I chose eSIM during my activation setup but my phone wasn’t compatible now cant chose physical sim to enter number on the one I purchased

Please send a pirvate message to the user CS_Agent to make arrangements. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM to physical sim

hTideGnow — Fri, 01 Nov 2024 21:21:57 GMT

HI @JaneLea

do you have a physical sim card yet? if not, , buy a PM physical sim card form Telus or Koodo store or via Amazon:

Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437