topic service suspended in Get Support

service suspended

Kellybutt — Fri, 01 Nov 2024 18:29:00 GMT

service suspended but my credit card was fine so I entered another Credit card still don't have serv

Re: service suspended

Handy1 — Fri, 01 Nov 2024 18:32:38 GMT

@Kellybutt In your account payment page you can load funds to make manual payment , can load vouchers there also . Can but vouchers from shoppers drug mart 7-11 / shell gas stations and also load the funds *611 to resume services right away

Re: service suspended

softech — Fri, 01 Nov 2024 18:32:33 GMT

@Kellybutt

you need to make a payment after successful update of your credit card. the payment link is hard to find, please use this direct link to load enough money for renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: service suspended

Dunkman — Fri, 01 Nov 2024 18:33:09 GMT

@Kellybutt

Do you see a pay and resume button or link?

If not, try the following:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Load up funds equivalent to your plan cost and it should restart your service again

Re: service suspended

Sansan — Fri, 01 Nov 2024 18:34:09 GMT

Hi,

So when you log in it shows service is active?

Reboot and see what happens. Try turn on and off Airplane mode.

If no go, try resetting phone networks.

If still no go contact public mobile directly to inquire.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437