topic Re: Can't access new account in Get Support

Can't access new account

daringough — Tue, 04 Jan 2022 21:15:47 GMT

Yesterday I tried setting up a new account. Initially it said registration failed but moments later I got an email welcoming me to the community. I have not been able to access my account. Just says attempt failed when I put in my user name and password. My SIM isn't working. My bell SIM which I requested the number to be ported still partially works. Meaning I'm not getting text messages from Telus and Koodo contacts. Everything else is working. I've sent a help request and also a private message. No response yet. Any help would be appreciated.

Re: Can't access new account

PhoneSeeker — Fri, 04 Nov 2016 00:26:25 GMT

Perhaps you could try contacting technical support via the Get Help page. Select the "contact-us" option below. Make sure to click on the appropriate orange circles next to the various options (it's not obvious that you need to click them). Cheers!

Re: Can't access new account

daringough — Fri, 04 Nov 2016 00:30:34 GMT

I did that last night then again this afternoon. The reply is they have 48 hours to get back to you. Still no word.

Re: Can't access new account

PhoneSeeker — Fri, 04 Nov 2016 00:53:38 GMT

@daringough wrote:
I did that last night then again this afternoon. The reply is they have 48 hours to get back to you. Still no word.

Sorry to hear that

Re: Can't access new account

Rockdaddy22 — Fri, 04 Nov 2016 00:56:16 GMT

So it's definitely a failed port
Private message a moderator like @Mary_M with all the details
Phone number, bell account number, full name as it appears on the Bell account and SIM number.

Re: Can't access new account

daringough — Fri, 04 Nov 2016 01:17:36 GMT

Thanks. I just messaged Mary. I did message shazia earlier also. Appreciate the advice!

Re: Can't access new account

Emissary — Fri, 04 Nov 2016 01:50:00 GMT

I'm pretty much in the exact same situation. @Shazia_K managed to get my account activated earlier today, but it looks like the port of my Bell number got stuck. So I can't receive calls/texts from anyone on my PM sim card, except from other Telus customers. Hopefully tomorrow it can be fixed.

Re: Can't access new account

daringough — Fri, 04 Nov 2016 01:52:21 GMT

Great! Thanks for the reply. It's just a bad time for me as I use this phone for work also and I don't know what I've missed.

Re: Can't access new account

Emissary — Fri, 04 Nov 2016 01:55:17 GMT

It's certainly frustrating. I've been swapping sim cards back and forth. The good news is that it does seem to eventually be resolved for people. I guess it's practice for my patience!