topic Re: Changing payment in Get Support

Changing payment

GAP56 — Fri, 01 Nov 2024 12:44:51 GMT

I am trying to change my payment method from M/C to Visa but the manage subscriptions is not allowing the changing of payment info

Re: Changing payment

Sansan — Fri, 01 Nov 2024 12:59:40 GMT

@GAP56 Funny as it may seem, updating payment information is on ongoing trail and error process for a long time now

Adding: you can try the Mobile App, under Account if you have not yet.

Clear cache, log out and back and try again. If you've tried 2-3 tines already today, don't try again as the system will lock you out without letting you know.

Re: Changing payment

Icefloe — Fri, 01 Nov 2024 13:02:28 GMT

Same! and @sansun, no, it shouldn't be on the customer to clear their cache etc, etc. Form doesn't work. Hello PUBLIC MOBILE could a CSM please let the dev team know that the form isn't working. Seems to be caching the credit card # field which is a SECURITY RISK. Thanks!

Re: Changing payment

GAP56 — Fri, 01 Nov 2024 13:37:58 GMT

Thank you I was able to update on mobile app

Re: Changing payment

Patty_goose52 — Tue, 05 Nov 2024 16:52:32 GMT

Never had a problem with my account in 5 years. My account was frozen because my credit card number needs to be updated due to a new CC. But I enter the info and just keep getting the message "we are unable to process this request at this time, please try again later" I have been trying for 2 hours with no luck . Is there any point in trying the chat bot?