topic Re: Data added but not available in Get Support

Data added but not available

Icefloe — Fri, 01 Nov 2024 13:06:38 GMT

Hello PUBLIC MOBILE. I've added a lot of data to my account and while it's available on my phone I can't get it on my computer.

Is this a cache issue? Can you please fix the process so everything isn't managed in the local cache?

Thanks!

Re: Data added but not available

Sansan — Fri, 01 Nov 2024 13:12:26 GMT

Hi,

I'm glad the data is available to you.

Cache issues are like being on the local roads. Until or if Public Mobile fixes it, you have to mange yourself. Use another browser, manually clear cache or use another device.

But if you want Public Mobile to know of this issue, message them directly. Fellow customers here.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Data added but not available

Immune — Fri, 01 Nov 2024 13:15:48 GMT

You can’t get Mobil data directly on your computer . You have to hot spot it.

Re: Data added but not available

hTideGnow — Fri, 01 Nov 2024 13:22:01 GMT

hi @Icefloe were you using hotspot? try Reset all networks first and restart hotspot