topic Re: Payment issue! in Get Support

Payment issue!

ChrMue — Thu, 31 Oct 2024 16:21:18 GMT

Hello, I don’t have a pin to re-process my payment on the phone dialing 611.

I have updated my expired credit card on the account, but it’s not doing the payment again.

There’s no life agent to chat with or anybody to call. I really need help to get my account working.

Thank you

Re: Payment issue!

Handy1 — Thu, 31 Oct 2024 16:24:09 GMT

@ChrMue You can buy payment voucher from shoppers drug mart and load the funds *611 and no PIN needed to resume services right away

but to update your PIN number you can use this link to do so

Pin Public Mobile - My Account

but if you like to contact support here’s that link aswell

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issue!

ChrMue — Thu, 31 Oct 2024 17:03:05 GMT

Thank you I’ve managed to send a message to CS agent!

However, I cannot find anything that says pin except for my voicemail pin, which I have tried to reset then call my own number, but without an active plan, it doesn’t let me do that.

This really is a spiraling situation and it sucks that there’s actually no customer support to call or when you click on chat with agent it doesn’t bring you to an actual agent.

Re: Payment issue!

Handy1 — Thu, 31 Oct 2024 17:06:02 GMT

@ChrMue Should be right above the voicemail PIN

PIN password tap the pencil ✏️ and update

Re: Payment issue!

ChrMue — Thu, 31 Oct 2024 17:14:18 GMT

that isn’t there!

Re: Payment issue!

softech — Thu, 31 Oct 2024 17:18:56 GMT

@ChrMue for account pin, please use this link to access the PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin