topic Payment won't process; tried multiple credit cards; circular support in Get Support

Payment won't process; tried multiple credit cards; circular support

Durl — Thu, 31 Oct 2024 11:20:54 GMT

Yesterday I got an alert that my automatic top-up failed to process. This was odd because I've been using the same credit card info for years with no issue and my card hasn't expired or had issues anywhere else, but whatever. I logged in and tried to manually process the payment - no dice. So I changed my information to a different credit card. It accepted the info, but still refused to process the payment. I tried calling into 611 to process the payment there - still no luck.

I've been going around in circles trying to figure out how to submit a ticket to a customer support agent. Based on the broken and circular links provided by the AI chatbot, posting here seems to be it. Hoping an agent sees this message and reaches out, or I guess I'm done with Public Mobile. 😞

Re: Payment won't process; tried multiple credit cards; circular support

Handy1 — Thu, 31 Oct 2024 11:23:42 GMT

@Durl You could buy payment voucher from shoppers drug mart and load the funds *611 to resume service right away

but here’s how to contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment won't process; tried multiple credit cards; circular support

Durl — Thu, 31 Oct 2024 11:24:50 GMT

Thank you! 😄