topic Re: SIM in Get Support

SIM

Sooz10 — Thu, 31 Oct 2024 11:04:33 GMT

I have had my SIM card for about 5 years. I travel back and forth to Europe and change it when I come home. It usually works fine. This time it seems to recognize the sim and then after a while says it is not in the phone. I’m wondering if it is damaged. I have turned my phone off and on and reinserted it and it works for a bit and then does the same thing.

Re: SIM

Sansan — Thu, 31 Oct 2024 11:08:38 GMT

It could be damaged. They are pretty strong and last long. Have you tried it in another phone?

A new on is $10+. You could purchase it through your account and have it mailed to you. Or purchase from Amazon for quicker shipping if you have prime for $4.99+.

Or see if there is a local Telus/Koodo/mobile Klink store need you that sells them.

Re: SIM

Joe_G — Thu, 31 Oct 2024 11:09:50 GMT

Try doing a network reset and then restart your phone. Having had a European SIM card in your phone may have messed up the network settings for the PM SIM.

Re: SIM

Handy1 — Thu, 31 Oct 2024 11:10:06 GMT

@Sooz10 Can you test it in another phone ? SIM card don’t usually fail but if you taken it in and out of the device many times it’s possible it got damage , you could also try and lightly wipe clean the contacts on the SIM card and put back into phone also . But if you like to try new SIM card order one from Amazon $4.99 there right now . And once you have it in hand log into your account profile page and sim swap the number like this

SIM SWAPPING profile tabs

This can be done the app also

Re: SIM

Sooz10 — Thu, 31 Oct 2024 11:13:54 GMT

Oh thank you so much. I didn’t know I could just order a new sim. Yes I can try it in a different phone first. Thanks so much.

Re: SIM

Sooz10 — Thu, 31 Oct 2024 11:17:11 GMT

How do I do a network reset ! Thanks for helping.

Re: SIM

Joe_G — Thu, 31 Oct 2024 11:21:45 GMT

Just go into your phone's Settings and search for network reset.

Re: SIM

Immune — Thu, 31 Oct 2024 13:41:52 GMT

Why not just switch to an e-sim? If you do switch you will have freed up the physical sim slot to use with any other carrier anywhere in the world.