topic Re: Activation in Get Support

Activation

BingBing08 — Thu, 31 Oct 2024 16:10:41 GMT

I am the new customer, I followed the step to open an account. However, I can't done the last step: Activation.

Re: Activation

BKNS27 — Thu, 31 Oct 2024 08:37:06 GMT

@BingBing08

You will need to download the PM app on your phone to complete the activation. So did you use the PM app?

Re: Activation

BingBing08 — Thu, 31 Oct 2024 08:53:39 GMT

I already installed the app. Already go to the last step, but it's said that some problems for the activation of subscription

Re: Activation

BingBing08 — Thu, 31 Oct 2024 09:06:33 GMT

Yes, I did, but when I go to the last step, it said "something didn't go right while activating your subscription" so don't know what's wrong

Re: Activation

Phil_Adelphus — Thu, 31 Oct 2024 10:06:52 GMT

@BingBing08 You can contact customer service for help by opening a ticket at the chat icon bottom right of this page or, if that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Sammykwan — Thu, 31 Oct 2024 13:54:14 GMT

I also have the same problem. And stopped at the last step step 6 and asked me to contact agent for help. But the on the help chat page it will gone empty once I login. I don’t know where I can get help

Re: Activation

Phil_Adelphus — Thu, 31 Oct 2024 14:28:24 GMT

@Sammykwan See my previous post which explains how to contact customer support agents.