topic Re: New user and number. Can't make or receive calls, everything else's working. in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268718#M874994 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/488417">@LouDW</a>&nbsp; Did you port number over ? Did you leave old providers sim in the phone reply YES to the confirmation text to port ?</P> Thu, 31 Oct 2024 03:57:50 GMT Handy1 2024-10-31T03:57:50Z New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268715#M874992 <P>Hi, as in subject.<BR />New user here, just subbed and activated a SIM. Everything is working fine (data and text) except making and receiving calls. Did everything as suggested in the forums: resetting phone, pull out the SIM card for 2 minutes, put in WCDMA mode only (which would only result in 'emergency calls only'), etc. Nothing worked. Reception is fine (4 bars). Phone is fine, I'm using Samsung S10 which is supposedly compatible.<BR />Any help would be much appreciated. Thanks!</P> Thu, 31 Oct 2024 03:53:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268715#M874992 LouDW 2024-10-31T03:53:17Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268718#M874994 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/488417">@LouDW</a>&nbsp; Did you port number over ? Did you leave old providers sim in the phone reply YES to the confirmation text to port ?</P> Thu, 31 Oct 2024 03:57:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268718#M874994 Handy1 2024-10-31T03:57:50Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268719#M874995 <P>No. New SIM, picked a new number when registering. No other SIM in the phone.</P> Thu, 31 Oct 2024 03:59:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268719#M874995 LouDW 2024-10-31T03:59:51Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268720#M874996 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/488417">@LouDW</a>&nbsp;</P><P>Might want to try a network reset of your phone. Note: this will erase any saved Wifi passwords. &nbsp;</P><P>The S10 is not on the list for VoLTE compatible phone</P><P><A href="https://www.publicmobile.ca/en/ab/get-help/articles/volte" target="_blank">https://www.publicmobile.ca/en/ab/get-help/articles/volte</A></P><P>Might want to try the SIM card in another working phone. That would help determine whether PM service issue versus phone hardware problem.&nbsp;</P> Thu, 31 Oct 2024 04:01:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268720#M874996 Dunkman 2024-10-31T04:01:07Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268721#M874997 <P>Hi, thanks for info. I tried resetting the phone but it didn't work. I also checked the forum before and a couple people said they were using S10 and S10+ without problems, which makes me even more confused.</P> Thu, 31 Oct 2024 04:05:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268721#M874997 LouDW 2024-10-31T04:05:31Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268740#M875015 <P>Is your S10 a Canadian model? I know international models sometimes have issues on PM.</P> Thu, 31 Oct 2024 04:58:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268740#M875015 golfball 2024-10-31T04:58:41Z Re: New user and number. Can't make or receive calls, everything else's working. https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268742#M875017 <P>Yes, Canadian unlocked S10.</P> Thu, 31 Oct 2024 05:01:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-and-number-Can-t-make-or-receive-calls-everything-else/m-p/1268742#M875017 LouDW 2024-10-31T05:01:56Z