topic Re: "Currenty unable to download. Please try again later" with data on in Get Support

"Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:25:00 GMT

I cannot download any pictures or data messages when my data is on. It says "Currenty unable to download. Please try again later" when trying to download a picture or message while using data.

Re: "Currenty unable to download. Please try again later" with data on

Handy1 — Thu, 31 Oct 2024 02:26:07 GMT

@2f Do you have MMS enabled in phone settings

Re: "Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:33:09 GMT

I cannot find that setting in android 7.0. I reset my access point names and it didn't change anything

Re: "Currenty unable to download. Please try again later" with data on

Dunkman — Thu, 31 Oct 2024 02:35:13 GMT

@2f

Have you been able to receive MMS messages in the past (pictures)?

Which model phone do you have? Some older android phones are unable to receive MMS (picture) texts.

Re: "Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:41:06 GMT

I can't find any MMS setting when searching in settings. I have auto retrieve in multimedia messages enabled.

Re: "Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:41:53 GMT

I am using a samsung note 4

Re: "Currenty unable to download. Please try again later" with data on

Handy1 — Thu, 31 Oct 2024 02:43:01 GMT

@2f The setting should be in your phone settings > messages and enable MMS

Re: "Currenty unable to download. Please try again later" with data on

Dunkman — Thu, 31 Oct 2024 02:45:05 GMT

@2f wrote:
I am using a samsung note 4

@2f

That is an older android phone. Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

You could try setting your APN settings to following:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: "Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:51:43 GMT

I tried changing my apn settings to the ones you posted and it is still the same.

Re: "Currenty unable to download. Please try again later" with data on

Dunkman — Thu, 31 Oct 2024 02:55:35 GMT

@2f

Might want to actually set up a new APN Settings and save it (instead of editing an existing one) Reboot the phone.

If that does not work, according to the announcement, you may not be able to receive MMS (Picture) messages with Public mobile with your phone. Might want to consider a newer phone.

Re: "Currenty unable to download. Please try again later" with data on

2f — Thu, 31 Oct 2024 02:58:31 GMT

I used the apn settings you said on the exsisting network and reseting the phone seemed to make it able to recieve data. Thank you. Does changing from 4g to 3g and back again reset the apn settings?

Re: "Currenty unable to download. Please try again later" with data on

Dunkman — Thu, 31 Oct 2024 02:59:52 GMT

@2f wrote:
I used the apn settings you said on the exsisting network and reseting the phone seemed to make it able to recieve data. Thank you. Does changing from 4g to 3g and back again reset the apn settings?

@2f

Changing from 4G to 3G will not reset affect your APN settings.

Glad to hear that it works......