topic Re: How do I open a ticket? in Get Support

How do I open a ticket?

Freeway — Thu, 31 Oct 2024 01:16:04 GMT

How do I open a ticket to transfer Koodo number to Public?

Re: How do I open a ticket?

Handy1 — Thu, 31 Oct 2024 01:16:41 GMT

@Freeway Here’s how

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I open a ticket?

Chalupa_Batman — Thu, 31 Oct 2024 01:20:49 GMT

You really don't need to open a ticket to transfer from Koodo to Public Mobile.

Log into your account and then click on this link.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Re: How do I open a ticket?

Handy1 — Thu, 31 Oct 2024 01:25:19 GMT

They do need ticket if it’s Koodo pre paid and not post paid , so if Koodo pre paid @Freeway use link to support if it’s Koodo post paid then yes @Chalupa_Batman is correct

Re: How do I open a ticket?

BKNS27 — Thu, 31 Oct 2024 01:29:35 GMT

@Freeway

You only submit a ticket if you have porting issues.

To port over your number from Koodo to PM:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or or a SIM from PM ($5 but may take up to 3 weeks to arrive) or eSIM (free) from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.