topic Re: Calling stopped working in Get Support

Calling stopped working

Jeff41 — Thu, 31 Oct 2024 00:28:17 GMT

Calling stopped working. Text and data still work. Moved sim card to a new phone and same issue occurs with the other phone.

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 00:29:48 GMT

@Jeff41 and you not on $15 plan and out of mins ? Maybe try resetting network settings , if same

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calling stopped working

hTideGnow — Thu, 31 Oct 2024 00:34:36 GMT

hi @Jeff41

did you try Reset all networks? Try changing network mode to 3G as well

Maybe try your sim in another phone as well

if same, ask PM to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calling stopped working

hairbag1 — Thu, 31 Oct 2024 00:38:06 GMT

@Jeff41

if you have the $15 plan, you only get 100 minutes of outgoing calls....(unlimited incoming). If that;s your plan and you've run outta minutes, get the 500 minutes of Canada wide calling add-on for $5.

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 00:42:52 GMT

I pay $38 a month. Plan renews Nov. 2. I already moved sim card to a new phone and have the same issue with the other phone.

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 00:45:37 GMT

Thanks. Already moved sim card to another phone. Same issue with the other phone. So either my sim card has failed or my account is hung up.

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 00:47:39 GMT

@Jeff41 Could try new SIM card and see if that helps $4.99 on Amazon . And log into your account and sim swap it like this

SIM SWAPPING profile tabs

Re: Calling stopped working

hTideGnow — Thu, 31 Oct 2024 00:49:14 GMT

hi @Jeff41 could be account or network issue. Check with PM support first. If they can't find anything, ask them to agree reimbursement before buying new sim

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 00:51:40 GMT

A new sim card is a week away for me. I live in a rural area. Hopefully that's not the issue.

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 00:53:50 GMT

@Jeff41 Bottom of this thread my first reply I left you link for support can ask them to refresh your account and hope for the best . SIM card might not be the issue either I just suggested as cheap $5 option to try

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 01:12:50 GMT

@Jeff41 You said you live in rural area what phone you have ? I wonder if it’s has to do with it not being in the PM voLTE whitelist and it’s affecting calling

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 01:18:27 GMT

Phone is old LG V20. Other phone I tried is a Samsung. I think 3G maybe down in the area?

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 01:19:37 GMT

@Jeff41

Outage map in your area:

https://istheservicedowncanada.com/

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 02:53:58 GMT

Thanks. A reset of my account by PM hasn't helped either. So maybe it's my sim card. Can't get either phone to make or receive calls with the sim card. Try ordering a new one I guess.

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 02:55:16 GMT

@Jeff41 Try Amazon it’s only $4.99 there right now

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 03:05:08 GMT

Earliest delivery offered by Amazon is Dec 9. Can't wait that long. Will have to do some driving.

Re: Calling stopped working

Handy1 — Thu, 31 Oct 2024 03:07:21 GMT

@Jeff41 I suggest calling around to your nearest Telus / Koodo stores for availability and go pick up then be $10 from the store

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 03:15:11 GMT

Yeah thanks. I just replaced this sim last May. So seems weird that it failed? I lost the last one while using another in another country.

Re: Calling stopped working

golfball — Thu, 31 Oct 2024 04:55:01 GMT

If 3G is no longer available in your area then you may need a new phone, hopefully it's the SIM or a temporary outage.

Re: Calling stopped working

Jeff41 — Thu, 31 Oct 2024 14:50:30 GMT

Yeah hopefully it's the sim card. No Telus outages in the area. And no mention of discontinuing 3G yet. Might be a struggle getting a new card though? Earliest from Amazon is Dec. 9. I believe some Telus stores still carry them.