topic Re: Not able to make phone calls, or receive phone calls in Get Support

Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:17:36 GMT

When I dial a number, there is not dial tone, but it says "calling" and I don't get to connect. When I friend called me to test the connection, he said he got my voice mail right away, nor ringing. I am on 4G LTE. 3G is down and I can't connect to it.

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 00:19:55 GMT

@dagmardur Try to reboot the phone if you haven’t already , or reset network settings . Can you try the sim in another phone ? And did you just join PM and try to port number over ?

Re: Not able to make phone calls, or receive phone calls

hTideGnow — Thu, 31 Oct 2024 00:23:13 GMT

hi @dagmardur new activation? data works?did you try Reset all networks? Try changing network mode to 3G as well

Maybe try your sim in another phone as well

if same, ask PM to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:25:44 GMT

I did all of that. I don't have another phone handy here. No, I didn't port the number over. My services went down last week 2 for a day, then CS Agent restored them for me. 4 days later, I am having issues again.

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 00:26:34 GMT

@dagmardur

Outage map in your area:

https://istheservicedowncanada.com/

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:28:58 GMT

No new activation. Yes, data works. I changed to 3G, and I have no service there, only on 4G LTE. I don't have any other phone handy to try it.

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:31:29 GMT

no reports for my city

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 00:34:25 GMT

@dagmardur Have you had same sim for a while now and switched it out and into many different devices ? If so Might wanna try a new SIM card can buy one from Amazon $4.99 there right now .

just sim swap number in your account @dagmardur like this

SIM SWAPPING profile tabs

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:40:47 GMT

I joined PM this May. So it's a fairly new SIM and a new number. I used it only in my current device.

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 00:42:05 GMT

@dagmardur Maybe ask support to refresh your account see if that helps then I’m outta suggestions my friend

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 00:44:11 GMT

Thank you. I had this issue and a complete outage a few times with PM since I joined them. Maybe, I should switch to Koodo or someone else with a more reliable services.

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 00:45:56 GMT

@dagmardur Yea it’s frustrating I have many dropped calls with PM not Telus and yet Koodo Telus and PM all same network go figure

Re: Not able to make phone calls, or receive phone calls

hTideGnow — Thu, 31 Oct 2024 00:46:16 GMT

hi @dagmardur Koodo actually use the same network as PM, using Bell and Telus tower

But they have better service for sure.

Re: Not able to make phone calls, or receive phone calls

Jeff41 — Thu, 31 Oct 2024 00:55:56 GMT

Having the same issue.

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 01:00:47 GMT

Sorry, to hear that. I had this issue before, including a complete outage of all services several times with PM in the past 5 months. It's getting frustrating, at this point. I am just writing back and forth with CA Rep. Send them an email.

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 01:02:30 GMT

I agree. I was with Koodo before for 6 years and never had issues that I've been experiencing with PM. I don't understsand why. It seems PM only let you tap into certain frequences, that may not be sufficient.

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 01:05:52 GMT

Agreed. Yes, I've had issues with PM almost every month since I signed up. Not very reliable, I am finding out. They say they operate on Telus network, but ony recently I learned, that only one frequency is available to my android with them on 3 G and maybe 3 on 4G LTE. I find that strange. Maybe that's what's been causing frequent loss of services. Maybe saving $10/month isn't worth it any more, I am thinking.

Re: Not able to make phone calls, or receive phone calls

Handy1 — Thu, 31 Oct 2024 01:11:10 GMT

@dagmardur Yea it’s tuff call , I mean it’s not worth the $10 savings if your having that many issues . On the other hand with the money you saved pick up phone that’s in the PM voLTE whitelist and you most likely would have this problem even old iPhone 8 seems to work great with PM for rural areas and roaming

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Not able to make phone calls, or receive phone calls

dagmardur — Thu, 31 Oct 2024 01:18:14 GMT

Yeah, it's getting too frustraing. My android is not compatible with VoLTE system. Thank you for sending it to me. Interesting idea, though. I'll see what PM does for me now, and will start looking into getting a deal with Koodo.

Can't send email or respond to CS Agent

dagmardur — Thu, 31 Oct 2024 01:53:52 GMT

I get this message and don't really understand what that is. I've tried to send message several times in various ways and it keep getting the same message. There are no highlighted errors to be corrected. Please help.