topic Historical Monthly statements in Get Support

Historical Monthly statements

Popeye1 — Wed, 30 Oct 2024 22:16:06 GMT

Hello,

Can I please have someone contact me from upper management pertaining to my personal historical monthly statements (June 2020 through to May 2024). On the app- we are only able to go back from present day to 180 days back. This is. It sufficient for me as I need older historical records. I contacted the privacy officer at PM (Telus) and they instructed me to reach out on this forum to escalate my request.

Re: Historical Monthly statements

Chalupa_Batman — Wed, 30 Oct 2024 22:17:40 GMT

@Popeye1 wrote:
Hello,
Can I please have someone contact me from upper management pertaining to my personal historical monthly statements (June 2020 through to May 2024). On the app- we are only able to go back from present day to 180 days back. This is. It sufficient for me as I need older historical records. I contacted the privacy officer at PM (Telus) and they instructed me to reach out on this forum to escalate my request.

Hello @Popeye1

You can only go back one calendar year via a CS Agent. Here's how to reach them. FYI, you can only go back to 2020 if you have an attorney and they have been granted a court order.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Historical Monthly statements

Popeye1 — Wed, 30 Oct 2024 22:18:39 GMT

Thank you. Only 1 year does not suffice. How would one get more years?

Re: Historical Monthly statements

Handy1 — Wed, 30 Oct 2024 22:19:50 GMT

@Popeye1 To get your history any further then the website will allow you would need to ask support for this info if they can even go back further then the site can

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Historical Monthly statements

Popeye1 — Wed, 30 Oct 2024 22:23:09 GMT

Thanks