topic Re: Phone locked - What now? in Get Support

Phone locked - What now?

peosteve — Tue, 04 Jan 2022 21:15:38 GMT

Hello all,

So, today I activated my account on PM. When I initially looking at the service a few days ago, I put in my IMEI number and I thought it said my phone was unlocked - turns out, I didn't read properly and it just said my phone would work on the network. After inserting the sim card, I realized that the phone was locked.

Question: can I assume my plan started today, rather than when I first get my phone active? I've already ordered an unlock code, but it will take 1-5 days, so I probably won't get it until after the weekend. Will mods usually try to help out in this situation and move the plan activation date to the time when the phone is first used?

Re: Phone locked - What now?

meekju1339 — Thu, 03 Nov 2016 22:04:55 GMT

That most likely will not happen. They are supplying the service to your phone for you to use and you decided on a date to set it up. You will just get more data to use for the rest of your 90 days look at the bright side 🙂

Re: Phone locked - What now?

neilselden — Thu, 03 Nov 2016 22:07:30 GMT

Re: Phone locked - What now?

peosteve — Thu, 03 Nov 2016 22:12:26 GMT

I actually just ordered a 10 day plan to test the service! Oh well.

Re: Phone locked - What now?

meekju1339 — Thu, 03 Nov 2016 22:13:31 GMT

Well then why dont you get it unlocked right now? You can have your phone unlocked in 5 minutes

Re: Phone locked - What now?

peosteve — Thu, 03 Nov 2016 22:16:24 GMT

Because I'm cheap and didn't want to pay $50 to do it in person. I ordered it online, and apparently it takes time to get the code sometimes...though I'm not sure how it's quicker when you do it in person. One option would have been to do it with Wind, but it would have cost $30 and I'd apparently be locked with them for 3 months...

Re: Phone locked - What now?

SRS — Thu, 03 Nov 2016 22:18:36 GMT

Wind charges $30 for an unlock code, as long as you havent bought the phone in the last 90days they provide the unlock code instantly once agreeing to the charge. I unlocked 2 wind blackberry privs yesterday,done in seconds.

Re: Phone locked - What now?

peosteve — Thu, 03 Nov 2016 22:21:30 GMT

Oh, my bad - I though Wind's policy was that after unlocking with them, you had to stay for another 3 months...not that you had to be with them for three months after the purchase of the phone.

Anyway, the unlock code will eventually come - but my issue was more with the time passing since I activated my phone, and before I can even use it...

Re: Phone locked - What now?

SRS — Thu, 03 Nov 2016 22:25:18 GMT

No worries at all. Just have a bit of patients, most unlockers provide a code in less than 48hrs. If it stretches longer than that just cancel the order and get the code from wind.

Re: Phone locked - What now?

peosteve — Thu, 03 Nov 2016 22:31:52 GMT

I'm definitely going to keep my eye open for it.

I can't wait to see what it' like to have a phone with good reception - it's been so long since I've had one! Ha!

Re: Phone locked - What now?

SRS — Thu, 03 Nov 2016 22:37:56 GMT

I was in the same boat. 5.5 years with Wind waiting for things to get better, never happened it actually got worse. Cant even compare Wind to Public(telus) its like a old black and white tv compared to the latest HDTV.

Re: Phone locked - What now?

peosteve — Thu, 03 Nov 2016 22:41:34 GMT

That's what I figure. The last straw for me was several dead spots in the last few weeks - the phone dropped to no signal in areas around Toronto, several times, when in my car in wide open areas (like the 407). I don't remember this happening last year, but the issue all along (like you) is that the data is painfully slow.

Anyway, I hope I get to try it out soon...bring on the sim unlock code!!

Re: Phone locked - What now?

peosteve — Fri, 04 Nov 2016 02:54:37 GMT

So, funny story - a few hours after trying to get an unlock code online, I got an email from the company saying that they can't get unlock codes for my phone (Huawei Ascend G7) and offered me a refund. I went into my Wind Mobile app, requested the unlock code for $30 bucks and got a text with my unlock code within 10 seconds...

So, now my phone is unlocked and I can test out my new faster, juicier service!

Thanks to all of you who responded.

Re: Phone locked - What now?

tqlam — Fri, 11 Nov 2016 17:28:50 GMT

Same here I was with WIND for 3 years and didn't see any upgrades of their network. And the last two weeks, we couldn't make any calls at all. I went to a Wind store about the issue, and their representative told me that Wind is doing a big maintenance (kinda upgrading their network) but there aren't any notifications to their customers and public post on their site. Very bad to Wind customers

Re: Phone locked - What now?

peosteve — Fri, 11 Nov 2016 17:42:21 GMT

Well, we're on a better network now!