topic Re: Porting Status in Get Support

Porting Status

Pkrobin — Wed, 30 Oct 2024 20:55:13 GMT

Hi, I cannot submit a support ticket for some reason. Please check on my number porting status, it has been 20 hrs since Fido confirmed by SMS it was underway. Thanks

Re: Porting Status

Chalupa_Batman — Wed, 30 Oct 2024 16:17:49 GMT

Hello @Pkrobin

Have you rebooted your phone? Does your Fido SIM card still work? If so, then the port hasn't fully gone through and I can send you a number to call to get assistance. But try those other things first before we send it.

Re: Porting Status

hTideGnow — Wed, 30 Oct 2024 16:24:44 GMT

HI @Pkrobin you are porting from Fido?

PM porting support team can confirm the porting status. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Porting Status

Pkrobin — Wed, 30 Oct 2024 19:44:31 GMT

Thanks, it resolved itself a couple hours after I posted this. I had already rebooted and followed the other troubleshooting steps so I guess mine was just slow to change over. Thanks!