topic Re: login problem in Get Support

Re: login problem

Immune — Wed, 30 Oct 2024 13:28:00 GMT

Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find.

Re: login problem

hTideGnow — Mon, 18 Nov 2024 12:02:17 GMT

@Immune wrote:
Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps seem to load much faster. Have cleared cache and rebooting doesn’t help. What should I do? I have tried to message but too many security questions are asked some of which I don’t know where to find.

HI @Immune

no, I am not the moderator, the other person replied @computergeek541 is the Community Oracle

Sorry, no phone to call. You can to create a ticket for PM support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: login problem

Immune — Wed, 30 Oct 2024 14:06:33 GMT

The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?

Re: login problem

hTideGnow — Sat, 02 Nov 2024 21:44:04 GMT

@Immune wrote:
The slow loading of my account is not a big problem. What I want is to switch to a lower priced plan . Have read that there is a $20 plan but don’t know how to get it. Can you get it for me?

hi @Immune

sorry, we have many tried to ask support agent and got the same answser, you can't

So, you really can only change to plans available on your Change Subscription page

Re: login problem

Immune — Wed, 30 Oct 2024 14:20:57 GMT

I used your link and messaged customer services. Thanks that was easy.