topic Re: Service Concerns in Get Support

Service Concerns

ckoues — Wed, 30 Oct 2024 12:44:41 GMT

I had to cancel my credit card due to fraud operation. I recently uploaded information about my credit card on my account and paid for the next bill period, however I still don’t have service

Is there customer service line I can call about that?

Thank you

Re: Service Concerns

Handy1 — Wed, 30 Oct 2024 12:58:13 GMT

@ckoues When you log into your account go to payment page and make manual payment to resume service

Re: Service Concerns

golfball — Wed, 30 Oct 2024 13:04:19 GMT

There's no actual phone line to call at Public Mobile, here's how to contact customer support:

You can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us".

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service Concerns

ckoues — Wed, 30 Oct 2024 14:52:22 GMT

Thank you, I completed the payment manually already and it is still not working

Re: Service Concerns

ckoues — Wed, 30 Oct 2024 14:55:13 GMT

Thank you for your input

Re: Service Concerns

Handy1 — Wed, 30 Oct 2024 15:05:15 GMT

@ckoues Have you tried rebooting the phone ? If still not working check your account and make sure your payment isn’t just sitting in your available funds . If it is you need to hit pay now and resume button

Re: Service Concerns

hTideGnow — Wed, 30 Oct 2024 15:06:52 GMT

HI @ckoues

login to My Account using Incognito/private/secret mode on your browser check if the cycle showing the new one and check Payment history to see if the money was used towards renewal or just sitting on the account as a credit (Available funds)