topic Re: login problem in Get Support

login problem

Tomokon — Wed, 30 Oct 2024 09:45:05 GMT

Hi,

I am currently out of country and can not login my account since when I try to login I need to put 6 digit one time code which sent to my cellphone - and can not recieve this number (because of out of country). How I can solve this problem? Can you set up to send this code to my account email address.?

Thank you.

Tomoko

Re: login problem

computergeek541 — Wed, 30 Oct 2024 10:18:42 GMT

@Tomokon wrote:
I am currently out of country and can not login my account since when I try to login I need to put 6 digit one time code which sent to my cellphone - and can not recieve this number (because of out of country). How I can solve this problem? Can you set up to send this code to my account email address.?

The first thing to try would be to start logging into your account and after using your username and password, select the didn't get code/resend code button. From there, select the e-mail option.

Re: login problem

hTideGnow — Wed, 30 Oct 2024 12:00:27 GMT

HI @Tomokon

just in case you don't see the option for send email , you will have to ask support agent to help, Message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437