topic Re: Bad internet connection in Get Support

Bad internet connection

Art8 — Tue, 29 Oct 2024 18:26:21 GMT

What's going on with the internet connection? Every day the Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

Re: Bad internet connection

Handy1 — Tue, 29 Oct 2024 18:32:14 GMT

@Art8 Might just be the area your in can check

Outage map in your area:

https://istheservicedowncanada.com/

also try phone set to 4G/LTE I didn’t think PM had 5G+ just regular 5G but test em all in different areas

Re: Bad internet connection

hTideGnow — Tue, 29 Oct 2024 18:37:05 GMT

HI @Art8

what phone do you have? did you also try 4G or LTE? If you have a 5G plan, your speed on 4G or LTE would be as good as you are on the 5G network

Re: Bad internet connection

Chalupa_Batman — Tue, 29 Oct 2024 18:37:38 GMT

@Art8 wrote:
What's going on with the internet connection? Every day he Internet is working worse and worse, a very good signal and a 5G+ icon, but nothing is downloading or downloading very slowly. It doesn't suit me at all

Hello @Art8

You can try to go into network settings and reset your networks and then reboot. Then use a speedtest app to see what speeds your getting.

Please note, Public Mobile does not offer 5G+ services. It may say 5G+ but it's not.

If you're still having speed issues, please create a ticket to a CS Agent can look into it for you.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bad internet connection

slusagm — Tue, 29 Oct 2024 18:40:40 GMT

did you try Reset All Network on the phone? and is it on a specific location or everywhere?

and what kind of phone do you have? iOS or Android?

Re: Bad internet connection

Art8 — Wed, 30 Oct 2024 01:19:34 GMT

Yes, of course I tried to restart the connection, but it didn't help. IPhone 15 pro max, iOS 17.6.1

Re: Bad internet connection

Handy1 — Wed, 30 Oct 2024 01:21:40 GMT

@Art8 Be sure to update your IOS to the latest 18.1

Re: Bad internet connection

Art8 — Wed, 30 Oct 2024 01:22:21 GMT

It was close to Leduc

Re: Bad internet connection

Andre99 — Mon, 25 May 2026 21:08:41 GMT

Not good not working well !!!!