topic Changing provider in Get Support

Changing provider

Marietalexandre — Tue, 29 Oct 2024 22:25:06 GMT

I Need to port out my public mobile number to a new provider

Re: Changing provider

Handy1 — Tue, 29 Oct 2024 22:27:11 GMT

@Marietalexandre Then make sure your PM account is active leaving the PM sim in phone ,then start the porting with new provider , you will get text from PM to confirm you want to port out reply YES to the text and once you have e successfully ported number out it will automatically close your PM account . That’s it

Re: Changing provider

hTideGnow — Tue, 29 Oct 2024 22:46:41 GMT

hi @Marietalexandre you start the process with the new carrier

But make sure yoyr PM Account is active, and login My Account or app to get the account number

give the phone number and account number to your new carrier

PM will send you a text about the port and you need to reply within 90 mins

Re: Changing provider

hairbag1 — Tue, 29 Oct 2024 22:48:04 GMT

@Marietalexandre

review port details with new provider...but make sure to NOT cancel your PM acct. It'll deactivate once you successfully port to new provider.