topic Can’t download the app in Get Support

Can’t download the app

Tommy65 — Wed, 30 Oct 2024 00:12:44 GMT

I can’t download the app because my phone is from outside of the US in Canada, What am I supposed to do? I tried deleting all the Apple apps but they are due to expire only in a month.

Re: Can’t download the app

Handy1 — Tue, 29 Oct 2024 22:11:32 GMT

@Tommy65 Can you change the location on the App Store itself ? If not maybe you can use a friends phone to download the app to activate then delete app from their phone. From there you can manage your account on the website instead

Re: Can’t download the app

will13am — Tue, 29 Oct 2024 22:12:03 GMT

@Tommy65 , try installing a VPN and geolocate in Canada.

Re: Can’t download the app

Tommy65 — Tue, 29 Oct 2024 22:12:12 GMT

Is there another way ? I am alone here at the moment

Re: Can’t download the app

hTideGnow — Tue, 29 Oct 2024 22:44:45 GMT

hi @Tommy65 if you try to down PM app to subscribe, a workaround is to use the web to go through activation until payment. After payment, message support to have them to complete the rest of the steps

But if you are existing subscriber, you can access everything on My Account using the web browser

Re: Can’t download the app

golfball — Wed, 30 Oct 2024 01:11:59 GMT

If you can't change the region of your current account the next easiest way is to create a separate Canadian Apple account and sign in with that to download the app. You can then go back to your regular account afterwards.