topic Re: iMessage & Hotspot Not Working in Get Support

iMessage & Hotspot Not Working

sierramoravia — Tue, 29 Oct 2024 21:29:21 GMT

I recently switched to Public Mobile and now my iMessage won’t activate. I have tried everything, including contacting Apple (and resetting, rebooting, etc). Nothing is working.

I also cannot set up my Hotspot. It says I need to contact Public Mobile whenever I press the button.
Please help.

Re: iMessage & Hotspot Not Working

Handy1 — Tue, 29 Oct 2024 21:29:15 GMT

@sierramoravia You have cellular data turned on ? And you have iMessage turned on ?

you can try also is turn off iMessage and face time then go to setting >genreal at the bottom of page you see “shut down “ in my pic

Then wait 2 mins power back on and turn on iMessage and face time and test

Re: iMessage & Hotspot Not Working

computergeek541 — Tue, 29 Oct 2024 21:30:15 GMT

@sierramoravia wrote:
I recently switched to Public Mobile and now my iMessage won’t activate. I have tried everything, including contacting Apple (and resetting, rebooting, etc). Nothing is working.

I also cannot set up my Hotspot. It says I need to contact Public Mobile whenever I press the button.
Please help.

I can confirm for you that Public Mobile doesn't have an restrictions to using hotspot. Is mobile data otherwise working?

Re: iMessage & Hotspot Not Working

sierramoravia — Tue, 29 Oct 2024 21:38:18 GMT

Yes, my mobile data & calling is working. SMS seems to be coming through too. Not sure what the issue is.

Re: iMessage & Hotspot Not Working

sierramoravia — Tue, 29 Oct 2024 21:38:29 GMT

I will try this now, thank you!

Re: iMessage & Hotspot Not Working

sierramoravia — Tue, 29 Oct 2024 21:51:20 GMT

This did not work. My cellular and everything is on. Just gives me the activation error.

Re: iMessage & Hotspot Not Working

sierramoravia — Tue, 29 Oct 2024 21:51:44 GMT

Hotspot is fine now. Everything but my iMessage is working/activating.

Re: iMessage & Hotspot Not Working

Handy1 — Tue, 29 Oct 2024 21:59:59 GMT

@sierramoravia You can ask support to refresh your account see if that helps

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage & Hotspot Not Working

hTideGnow — Tue, 29 Oct 2024 22:48:18 GMT

hi @sierramoravia

for iMessage, try remove the phone number

Then reboot the phone using the reboot option in the settings menu

after it is rebooted, go back iMessage and enter phone number to activate