topic Re: Created a ticket in Get Support

Created a ticket

hwygurl77 — Tue, 29 Oct 2024 18:57:06 GMT

How long until I receive feedback after submitting a ticket?

hTideGnow — Tue, 29 Oct 2024 18:58:19 GMT

usually within 2 to 4 hours.

if you waited longer than 4 hours already, message them again for update

Handy1 — Tue, 29 Oct 2024 18:58:31 GMT

@hwygurl77 Usually 1-2 hours sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

slusagm — Tue, 29 Oct 2024 18:59:10 GMT

I always had great experience, i got a reply maybe within an hour, couple messages back and forth and all issue resolved in 2 or 3 hours

hwygurl77 — Tue, 29 Oct 2024 19:33:50 GMT

Thank you. I'm chatting with them now