topic Re: Cancel my subscription in Get Support

Cancel my subscription

Mandy12 — Tue, 29 Oct 2024 16:24:03 GMT

I want to cancel a subscription with another phone number. I don’t have an online account. I have the contact number only.

Re: Cancel my subscription

hTideGnow — Tue, 29 Oct 2024 16:25:35 GMT

HI @Mandy12

ask PM support agent to remove the credit card from the account and it won't renew anymore and account will then be closed

please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel my subscription

Chalupa_Batman — Tue, 29 Oct 2024 16:26:25 GMT

@Mandy12 wrote:
I want to cancel a subscription with another phone number. I don’t have an online account. I have the contact number only.

Hello @Mandy12

If you wish to cancel your account, there are 2 ways. Log into your account and turn off auto pay. Or port your phone number to another service provider and that will automatically cancel your account. If you still need help, you can create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel my subscription

BKNS27 — Tue, 29 Oct 2024 16:28:35 GMT

@Mandy12

It is not possible to have an account (online or app) and just a number with PM.

Can you please give us more details?

Re: Cancel my subscription

slusagm — Tue, 29 Oct 2024 16:29:19 GMT

if you cannot login My Account, you will need PM to help.

Without a proper My Account login, you won't be able to open proper Chatbot ticket, so just message them and ask them to help to cancel the account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437