eSIM purchase error

DanielSamaan — Tue, 29 Oct 2024 04:50:02 GMT

I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

Re: eSIM purchase error

computergeek541 — Tue, 29 Oct 2024 05:54:07 GMT

@DanielSamaan wrote:
I purchased an eSIM. During the purchase my app had 3 error messages that said it was having trouble processing the purchase. It then billed me for the eSIM without providing it for me. What do I do?

If you're already and existing customer, use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you're not yet a customer, send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic eSIM purchase error in Get Support

eSIM purchase error

Re: eSIM purchase error